FAQS

How does Care Cards work

Each charity that chooses to be part of Care Cards gets the opportunity to sell their range of products to their supporters through our portal. Care Cards take the stress away from the charity by undertaking the design, print and fulfillment of all of the orders. Each charity then gets at least 15% of the sale of the products (excluding VAT) paid to them.

Why doesn’t the full sale amount go to the charity?

Care Cards have to cover the production and admin costs of producing the cards, we believe the amount we give to the charity is representative of the money they would make if they were selling them in their own shops or through their own websites.

Do the charities have to pay anything?

This depends, some charities buy their own stock and sell it through our platform, in which case they only pay for us to process and dispatch their orders. Other charities pay nothing as we hold their stock for them and pay them at their percentage at the end of the season.

How do I place an order?

Ordering is simple, select the charity you want to support from the “Choose Your Charity” menu. View their range of products and add them to your shopping basket. Then pay at the checkout. Alternatively you can phone 01274 714460 to place an order over the telephone (please make sure you have your card ready to make payment).

Is ordering safe?

Yes we use Paypal to process our payments, they offer a secure payment process, all of Care Cards’ systems are also PCI complient. Your data is not passed on to any external parties other than the charity who you have chosen to support.

How long does delivery take?

Most orders are sent our using Royal Mail,. Delivery will take upto 5 working days from placement of the order. Larger orders may be dispatched using an overnight courier service.

How much does delivery cost?

Orders with a value of under £20 will cost £3 to dispatch, any orders over £20 will be charged at £5 delivery.

Do You offer international delivery?

Unfortunately we do not deliver anywhere outside of mainland UK.

Can I return products?

Unfortunately products cannot be returned unless they are faulty or damaged.

How do I contact Care Cards

Find our details on on our contact page