Privacy Policy

Care Cards are committed to safeguarding the privacy and personal information of our website users and customers. This policy explains how we collect and use the personal information you give us.

By agreeing to our PRIVACY POLICY, you agree to the use of it as set out in this policy.

What personal information do we collect?

Personal information is information that can be used to identify you. Personal information we usually collect can include your name, email address, postal address, telephone number, mobile telephone number and credit/debit card details. We will only collect this information from you when there is a genuine reason to do so, such as to process an order.

When and where do we collect your personal information?

We collect personal information about you when you make sign up and open a user account with Care Cards or when you place an order with us online

What are the reasons for collecting data?

  1. To provide you with the services, support, products or information you require
  2. To improve the performance of our website in order to offer our customers a better user experience.
  3. To process orders and deliver the products you have bought from us
  4. For our own record keeping, such as the management of feedback or customer issues
  5. Where it is required or authorised by law, especially in relation to financial regulations.

How do we use your personal information?

We may use customer information to communicate with you regarding the services we offer, we may contact you via email, telephone, SMS message or social media.

How do we process your personal information?

We will only store your information in relation to the way it was provided to us.

-As a potential customer of our online shop

-As a person raising a query or complaint.

We willl NOT supplement your data with other publicly available information such as that held on the electoral register.

Who do we pass your customer data to?

When you agree to our PRIVACY POLICY we agree to pass your data to no other organisations other than the Charity you have chosen to support when purchasing from Care Cards and other trusted partners whose services we require to process orders. These could include external payment processing companies such as PayPal.

All our partners work under Data Protection Law. Our partners are trusted, and we work with them to ensure a high standard of controls and contracts are followed so your information is handled appropriately.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body).


Can I update or delete my personal data?

If you would like to change the information that we hold for you, or would like all of your data removing from our systems you can do so by calling 01274 714460 or emailing

Is my data secure?

When you give us personal information, it may be stored and processed outside of the UK. We take steps to ensure that your information is treated securely.

Unfortunately, no information shared over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you do so at your own risk. We always do our best to make sure your information is secure on our systems.

We always adhere to the requirements of the Data Protection Act 1998..


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